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Webinar FAQ




1. When will registration for the live webinar close?

Registration is open until the webinar begins.


2. How can multiple people from my office attend the webinar and receive credit?

Only one person from each office location needs to register for the Live Webinar. An unlimited number of people may watch the webinar from that office location. In order to earn a certificate, each attendee must pass the quiz and answer the evaluation questions. Additional connections such as other office locations or computers will require additional registrations.


3. How will I receive my PDH certificate? How do the others in my office receive theirs?

Post-event instructions will appear on the screen after the live session ends. Also, an e-mail will be sent, immediately after the webinar, to each registrant containing instructions. This email must be shared with the other attendees at your location. Certificates are e-mailed directly to each attendee immediately after the quiz has been passed.


4. I passed the quiz, but didn't get my certificate. What should I do?

The certificate e-mail was likely blocked by your spam filter. Please check your spam filter to see if the e-mail landed there. Please add the e-mail address to your e-mail contact list. If you still do not receive your certificate, please contact us at and we will help resolve the issue.


5. When will I receive the email with the link to attend?

The Confirmation email is sent to you immediately after registration. The day before and the morning of the webinar, you will receive a Reminder email with the unique meeting URL which is sent from NCSEA: Please add this address to your contact list, so that messages are not stopped by your spam filter.

If you can’t find your reminder email, go to our website and log-in. Then click on the webinar title under Upcoming Webinars. Since you are already registered, it will take you directly to a page with a button that says, “Join Live Web Event”


6. Will I receive handouts?

Yes, the reminder email will contain a PDF of the slides, in two formats.


7. What are my payment options?

NCSEA only accepts credit card payments for live and recorded webinars.


8. How can I get a copy of my receipt?

Login to your account in Path:

  • In the upper right-hand corner, click on your name
  • Click on the Purchases tab
  • Find the item you’d like the receipt for
  • Click on that item
  • In the upper right-hand corner, select print or you can download a PDF


9. How do I make sure the webinar will play on my system?

  • To ensure your computer is compatible for the live event, please perform a system check by clicking on the link or by typing it into your internet browser. Please perform the system check on the same computer you will use for the live event.
  • If your computer is compatible, you will receive a confirmation message on your screen and hear audio. Otherwise, please contact the Blue Sky Help Desk to resolve any issues. (888-364-8804)


10. How do I get audio?

You can listen through your computer speakers. If you have an audio problem, Blue Sky will provide a phone number to call.


11. Can I watch the webinar on my smartphone or tablet?



12. What if the question I submitted did not get answered?

If time runs out and your question is not answered, please contact the speaker via email. Each webinar speaker provides an email address at the end of the live session. Response time varies for unanswered questions, but every effort is made to respond in a timely manner.


13. What is the deadline to take the quiz and receive a certificate?

There is no deadline to take the quiz and receive a certificate.


14. Where can I find the list of all the courses I have taken?

Login to your account in Path:

  • In the upper right-hand corner, click on your name
  • Click on either the “My Activity” or “My Live Web Events” tab


15. I lost my certificate, how can I reprint it?

Login to your account in Path:

  • In the upper right-hand corner, click on your name
  • Click on the Certificates
  • Find the item you’d like the certificate for
  • Click on “view certificate” on the right side
  • In the lower left, click “Print” to print your certificate.