NCSEA Webinars and Digital Events Cancellation and Refund PoliciesWebinar CancellationBy NCSEA: If a webinar is canceled by NCSEA, all registered attendees will be notified via email. NCSEA will issue a full refund if the event cannot be rescheduled. If the event is rescheduled and a registrant can not attend on the rescheduled date, NCSEA will offer a credit in the amount of the purchase price.By Registrant/Attendee: Cancellations must be made at least 24 hours in advance of the webinar (or the first webinar in the case of a series or bundle) and in writing via email (ncsea@ncsea.com) with the subject line “NCSEA Webinar Cancellation” and include the following in the body of the email: Title of Webinar, Order/Invoice Number, Name of Registrant, and Reason for Cancellation. No telephone refund requests will be accepted.If the request has been approved, NCSEA can do one of the following:
- Refund the amount back to the original order payment method (a $25 cancellation processing fee will be assessed)
- Issue a full credit on the purchaser’s account that can be used towards a future webinar/event.
If you are unable to attend the webinar and the cancellation deadline has passed, a recording will be available (in most cases) in the Education Portal after the webinar has concluded.
Refunds are not granted due to attendee technology issues. It is your responsibility as the webinar attendee to test your computer setup prior to the start of the webinar.
On-Demand Purchases
All on-demand (recorded) webinars, courses, and series sales are final.
